Contact information

CONTACT INFORMATION
This Contact Policy defines how you may communicate with Juiced Products ("we", "us", or "our"), how support requests are handled, and how disputes and escalations are managed.

SECTION 1 - PRIMARY CONTACT METHOD
All customer inquiries must be submitted via email:
Email: orders@juicedproducts.com
Website: juicedproducts.com

We do not guarantee support via phone, social media, or third-party messaging platforms unless explicitly stated.

SECTION 2 - SUPPORT SCOPE
We provide support for:
- Order status and tracking
- Shipping and delivery issues
- Returns, refunds, and exchanges (subject to policy)
- Warranty-related inquiries
- General product questions

We do not provide support for:
- Carrier operations or decisions
- Third-party services outside our control
- Products not purchased directly through our website

SECTION 3 - SERVICE LEVEL EXPECTATIONS (SLA)
We aim to respond to all inquiries within 1 to 2 business days.
Business days exclude weekends and holidays.
Response times may vary based on inquiry complexity, order volume, or external dependencies (e.g., carrier investigations).

Submitting duplicate or repeated inquiries for the same issue may delay response time and may result in de-prioritization.

SECTION 4 - REQUIRED INFORMATION
To process your request, you must provide sufficient detail, including:
- Full name used on the order
- Order number (if applicable)
- Email used at checkout
- Clear description of the issue
- Supporting documentation (photos, screenshots, or carrier details where applicable)

Requests lacking sufficient information may be delayed, denied, or closed.

SECTION 5 - ISSUE CATEGORIZATION AND PRIORITY
Support requests are categorized and prioritized as follows:
- High Priority: Payment issues, duplicate charges, confirmed delivery issues
- Medium Priority: Shipping inquiries, return requests, warranty claims
- Low Priority: General questions, product inquiries

We reserve the right to assign or reassign priority levels at our discretion.

SECTION 6 - ESCALATION PROCESS
If your issue is not resolved after initial response:
1. Reply to the original email thread with additional details or clarification
2. Clearly state that you are requesting escalation

Escalations are reviewed internally and may take additional time depending on the nature of the issue.
Repeated escalation requests without new information may be denied.

SECTION 7 - SHIPPING, RETURNS, AND WARRANTY REQUIREMENTS
All requests related to shipping, lost packages, damages, returns, refunds, and warranty claims must comply with the applicable policies:
Refund Policy
Warranty Policy

Requests submitted outside defined timeframes or without required documentation may be denied.

SECTION 8 - CHARGEBACKS AND DISPUTES
Before initiating a chargeback or payment dispute, you must first contact us and allow reasonable time for resolution.
Failure to do so may result in delayed resolution and may impact your eligibility for support or future purchases.

We reserve the right to submit order records, tracking information, delivery confirmation, communication logs, and other documentation to payment processors, banks, and fraud prevention systems in response to disputes.

SECTION 9 - ARBITRATION AND LEGAL DISPUTES
All formal disputes, claims, or legal matters must be submitted in writing via email to orders@juicedproducts.com.
Disputes will be handled in accordance with our Terms of Service, including governing law and jurisdiction provisions.

Where permitted by law, we reserve the right to require disputes to be resolved through binding arbitration prior to litigation.

SECTION 10 - ABUSIVE, FRAUDULENT, OR EXCESSIVE CONTACT
We reserve the right to limit, suspend, or refuse support in cases of:
- Abusive, threatening, or inappropriate communication
- Repeated or excessive inquiries without new information
- Fraudulent, misleading, or unsupported claims

Accounts associated with abusive or fraudulent behavior may be restricted or banned.

SECTION 11 - COMMUNICATION LIMITATIONS
We are not responsible for communication failures caused by:
- Incorrect email addresses
- Spam filters or blocked messages
- Technical issues outside our control

Customers are responsible for ensuring they can receive communications from us.

SECTION 12 - POLICY GOVERNANCE
All communications and support interactions are governed by our Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy.
By contacting us, you agree to these policies and their applicable terms.